Contact Us:
Our typical response times range from 0 to 3 hours. However, please anticipate up to 24 hours for a response Monday through Friday. Please note that our availability is limited on Saturdays and Sundays.
After completing the form, we'll review your information promptly and reach out via email to schedule your complimentary 1-on-1 Discovery Call with Lachelle.
Please Note: This is not an agreement to work with us.
📞 Phone Service Availability
At Diamond Assistant Solutions, we deliver high-quality, non-phone administrative support during standard business hours to keep your operations running efficiently and aligned with your practice goals.
🕒 Non-Phone Task Coverage
Our core services — including backend operations, payer communication, claims follow-up, and provider coordination — are actively managed during the following hours:
Monday–Friday: 6:00 AM – 6:00 PM EST
Saturday–Sunday: 6:00 AM – 2:00 PM EST
This ensures your workflows stay on track while your team focuses on delivering exceptional patient care.
🔔 Please note: Direct patient communication is not included in our current service offerings.