General Information FAQs

  • A virtual assistant (VA) is a remote professional who provides administrative, technical, or creative support tailored to your specific needs. Working independently or through an agency, VAs help streamline your operations from anywhere, using modern communication tools to deliver flexible, cost-effective assistance.

  • Hiring a VA boosts productivity, reduces costs, and adds flexibility. You can delegate repetitive or time-consuming tasks, access specialized skills, and scale support on demand — all without the overhead of full-time employees. This frees you to focus on your core business goals.

  • Virtual assistants offer several pricing options:

    • Hourly rates for time-based work

    • Project-based fees for defined assignments

    • Monthly retainers for ongoing support.

    Customized packages are also common to fit your unique needs. We recommend discussing your requirements upfront to find a pricing model that suits your budget and goals.

  • Clear communication is key. Use tools like email, messaging apps, video calls, and project management platforms to stay connected. Set regular check-ins, provide clear instructions and deadlines, and maintain open, constructive dialogue to keep projects on track and build a strong working relationship.

  • Diamond Assistant Solutions offers a boutique experience with personalized, attentive service. Unlike larger agencies, we limit each assistant to no more than three clients, ensuring focused, dedicated support tailored to your business. However, clientele may be limited to 1 or 2 depending on workload. We combine competitive pricing with top-quality results, delivering exceptional value and reliability.

  • Founded by Lachelle Johnson as a solopreneur side hustle, Diamond Assistant Solutions was officially registered as a DBA in 2022. By 2023, the business became profitable and transitioned into a full-service virtual assistant agency, formalizing as an LLC in 2024. Our steady growth reflects our commitment to quality and client success.

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Envision • Create • Achieve •

Service Details FAQs

  • At Diamond Assistant Solutions, we specialize in high-quality, non-phone administrative support during standard business hours to keep your operations running smoothly and aligned with your practice goals.

    Non-Phone Task Coverage:
    Our core services—including backend operations, payer communication, claims follow-up, and provider coordination—are managed during the following hours:

    • Monday–Friday: 6:00 AM – 6:00 PM EST

    • Saturday–Sunday: 6:00 AM – 2:00 PM EST

    This ensures your workflows stay on track while your team focuses on delivering exceptional patient care.
    🔔 Please note: Direct patient communication is not part of our current service offerings.

  • No. Contract terms are mutually agreed upon and outlined in your service agreement, including details on early termination. We aim for flexibility to fit your evolving needs.

  • You will be assigned a primary assistant and a trained backup at no additional cost. The backup ensures seamless support during absences due to vacations or emergencies.

    After 45 days, we review your workload:

    • If you’re on the Precision Care Package and require additional support, we can assign a second assistant.

    • For Elite or FlexCare Packages, upgrading your plan may better meet your needs than adding assistants.

    Your backup typically functions as the second assistant, and while availability varies, we prioritize accommodating your preferences.

  • Our listed services reflect our core expertise. If you require specialized tasks not included, please contact us with details. We carefully evaluate all requests to ensure we only commit to projects where we can deliver consistently excellent results.

  • Unused hours do not roll over. Services operate on a monthly cycle, and any remaining hours expire at the end of each billing period. This encourages optimal use of your allotted time and maximizes your investment.

  • Simply notify us in writing via email or your client portal.

    • Requests received between the 1st and 15th of the month take effect the following month.

    • Requests made after the 15th take effect the month after that.

  • Lachelle will personally manage all Medical Billing & Coding accounts during this service’s launch phase to ensure the highest quality and client satisfaction.

    With extensive experience as a Medical Provider Representative and Reimbursement Specialist—handling CPT/ICD-10 codes and claims research—Lachelle is currently completing her formal billing & coding certification.

    Once the service is fully operational and client-approved, certification opportunities will be extended to interested team members.

    If you’re interested in this upcoming service, please let us know so we can keep you informed about availability and updates.